Spain · Operations · Telecommunications
From indicators
to decisions.
Reorganisation and process improvement in an FTTH installation and maintenance operation.
Result of the operation led8th → 1st
February → March 2026 · monthly customer ranking
The context
Align organisation, field delivery and service monitoring across installation and maintenance operations for a telecoms operator.
The contribution
Situation analysis, review of responsibilities, process improvement and monitoring of conversion, cancellations, rescheduling, quality and customer experience.
Outcome and contribution
From 8th place in February to 1st in March 2026 in a unified customer ranking of nine companies. This is a monthly result of the operation led by the founder, presented as part of his professional experience. It is not an annual position or a Nexum Connect result.
Professional leadership and advisory experience. Cases are anonymised to preserve client confidentiality.